Shop info and policies
Your place for hand stamped, personalized jewelry, guitar picks, accessories, inspirational pieces, mixed media and beaded jewelry- all made with loving care and attention to detail.
***My usual turnaround time for custom items is 5-7 business days; do let me know before ordering if you have need of faster fabrication and I will do my best to help you.***
I require payment in full for custom work before I begin the process of creating your piece.
Packages will be sent to the address given at checkout. Please check all info for accuracy. Thanks!
All items unless otherwise noted, are shipped USPS first class mail and US orders are shipped with insurance if the purchase is over $10. If you desire other shipping methods, PLEASE contact me BEFORE purchase so I can research fees for you!
pebble and ore does ship internationally. The buyer is responsible for any customs fees. Purchase price will be marked on the customs form. I will not and cannot falsify customs forms- if you are unsure of the duties/customs fees, please contact your postal service before purchase.
Once the package has left my possession, I have no control over the mail; I do my very best to ensure that your item will get to you in time, but I am not responsible for a lost package; do let me know if you haven't received you package so we can investigate. Please contact your local postal office and your regional customs office with the customs number sent via shipping email if your item has not arrived within 21 business days. If you have sent an item to another party as a gift you must let them know to expect an overseas package as many of these are returned unclaimed. If your International package has not arrived within 8-10 weeks of shipping I will ask you to help me with filing the insurance form if insurance is allowed for your country.
I do not include invoices inside your package - trees thank you for that. Your receipt is always available for you to print under "purchases" from your Etsy account.
There is no available tracking for orders shipped outside of the US except for the super-expensive global priority mail. If you are concerned about your package being lost, we can go with registered mail; also expensive, but not as pricey as the global option.
Gift packaging: All purchases are shipped in a sweet kraft gift box tied with string; feel free to request an organza or black velvet bag- I am always happy to include a card- just ask!
If you have any issue/problem with a piece, please contact me so that I can resolve the issue. I want you to be delighted! If you do want to return an item, please do so within seven working days in new, unworn condition. I will refund the purchase price, minus shipping.
Personalized pieces cannot be returned. You and I will work together every step of the way to ensure you are delighted!